Your First Visit: What to Expect

If you have never visited a therapist before, your first experience can seem a little nerve-wracking.

We completely understand those feelings of uncertainty! It’s absolutely normal to feel apprehensive about seeing a therapist.

At Empire Psychotherapy, we are dedicated to providing high-quality therapy to individuals, couples, and families in an environment that is open, safe, and comfortable.

To help you understand exactly what to expect when you come to visit us, here is our 5-step intake process:

The first step to meeting with one of our open and friendly therapists is to send us a contact form – it’s that easy!

We will give you a call back to discuss your unique needs.

You can also give us a call as well.

When we do contact you to complete an initial phone consultation, you will speak with our clinic coordinator Gracie who is an integral part of our team and what we do.

She will listen to your situation and ask questions to get the best understanding of what you are going through. This way, she can figure out which of our therapists is the perfect fit for you!

We don’t believe in simply assigning clients based on availability – we want to ensure that your visits to our clinic are comfortable and productive.

Of course, if there is a therapist you would prefer to see, just let Gracie know!

Once your first appointment is booked, we will send you a confirmation as well as some intake forms to fill out.

We also send reminders by text and email prior to the appointment, so you’ll never miss a session.

After booking your first session, you can best prepare for your visit by making a few notes in regard to your medical history, family history, current life situation, and struggles.

This will give your therapist an opportunity to best understand your unique situation so they can offer you the best counseling services!

During your first session at Empire Psychotherapy, you will meet with your therapist.

Your therapist will go over your intake forms, listen to your situation, and explore what is going on in your life and your struggles.

This first session is also all about making sure you are comfortable and allow you to ask any questions you may have.

At the end of your first session, your therapist will offer you some feedback about what they are seeing and offer a plan moving forward into future sessions.

Once your session is finished, you will receive a receipt that you can submit to your health insurance provider for reimbursement.

Unfortunately, the government of Ontario does not provide a direct billing option for our services, but we are more than happy to help you sort through your insurance to ensure you are covered and that your receipts are properly submitted!

Our diverse and highly trained team is dedicated to providing therapy to individuals, families, and couples.

We offer different types of therapies to ensure that you are receiving the right service for your unique needs in a clinic that is professionally designed to create a warm and cozy environment.

At Empire Psychotherapy, we believe that seeking mental health services shouldn’t be a challenge – this is why we want you to understand exactly what to expect during your first visit.

If you’re ready to talk, we are ready to listen! Contact us today to book your phone consultation.